Terms of Service

Please read these terms carefully before using ReceptionOS

Last updated: January 9, 2026

1Acceptance of Terms

By accessing or using ReceptionOS ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. By using the Service, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2Description of Service

ReceptionOS provides an AI-powered front desk operating system that includes:

  • AI-powered phone answering and call handling
  • Lead capture, qualification, and management
  • Appointment scheduling and booking management
  • Call recording and transcription services
  • Analytics and reporting dashboards

3Account Registration

To use certain features of the Service, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit spam, malware, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for fraudulent or deceptive purposes

5Payment Terms

Billing

Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law.

Usage Charges

Additional charges may apply for phone minutes, SMS messages, and other usage-based features beyond your plan limits.

Auto-Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You can cancel anytime from your account settings.

Price Changes

We may change our prices with 30 days notice. Price changes will take effect at the start of your next billing cycle.

6Intellectual Property

The Service and its original content, features, and functionality are owned by ReceptionOS and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you submit through the Service. By submitting content, you grant us a worldwide, non-exclusive license to use, reproduce, and display such content in connection with providing the Service.

7Privacy & Data

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement industry-standard security measures to protect your data, including encryption, secure data centers, and regular security audits.

8Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including breach of these Terms. Upon termination:

  • Your right to use the Service will immediately cease
  • You may request export of your data within 30 days
  • We may delete your data after the retention period

9Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We do not warrant that the Service will be uninterrupted, secure, or error-free. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10Limitation of Liability

To the maximum extent permitted by law, ReceptionOS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11Indemnification

You agree to indemnify and hold harmless ReceptionOS, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

12Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Sending an email to your registered email address
  • Posting a notice on our website or within the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

13Contact Us

If you have any questions about these Terms, please contact us: